Cicerone Help Center

Store & Shipping 7

• Shipping Options
• Gift Purchases and Redemption
• How Are Bulk Purchases Fulfilled?
• Refund/Return Policy & Undeliverable Orders
• United Kingdom (UK) Shipping Restrictions and Value Added Tax (VAT)

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Frequently Asked Questions (FAQ) 17

• Is The Program Available In My Area?
• How long should I expect to study for each exam?
• How To Purchase and/or Access the Certified Beer Server Exam
• Why Cicerone?
• Can Anyone Call Themselves A Cicerone?

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Troubleshooting 12

• Technical Issue or Internet Outage During Certified Beer Server Exam
• I Can't Find Where To Take the Certified Beer Server Exam
• Help With Account Access, Username, and/or Password
• My Purchase Won't Go Through, Card or Transaction Declined, Duplicate Charge
• I Signed Up for the Incorrect Exam

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About 1

• About the Cicerone Certification Program